Terms of Service

Terms of Service Addendum – Review Guidelines (For inclusion in Agent Review's legal Terms of Service)

As a registered user of AgentReview.net, you may be eligible to submit a review about an insurance professional you've interacted with. By doing so, you agree to the following terms, which are enforceable under this Terms of Service agreement.

You affirm that:

• You have had a direct, personal interaction with the agent or agency being reviewed

• You are able to verify your identity and interaction, if requested

• You are not leaving a review on behalf of someone else, or in a retaliatory or competitive capacity

We may request non-confidential information (e.g. service type, contact date) to verify legitimacy.

You agree not to submit content that is:

• False, defamatory, or misleading

• Harassing, discriminatory, or abusive

• Promotional or commercial in nature

• Based on secondhand information

• In violation of privacy or confidentiality laws

• Submitted under false identity or multiple accounts

We reserve the right to remove or decline publication of such content.

Agent Review reserves the right to:

• Use automated and human moderation to assess content

• Delay or deny publication of content

• Temporarily hide or permanently remove flagged reviews

• Request verification before publication or reinstatement

• Suspend accounts engaging in repeated abuse of the platform

• Professionals may flag a review they believe is false, defamatory, or otherwise in violation

• Disputed reviews will undergo re-evaluation

• The original reviewer may be contacted to provide clarification

• Users may edit or update their reviews within 30 days

• Professionals may publish public responses to any review in a professional manner

We may provide review-related data to regulators or law enforcement upon lawful request. We comply with all relevant consumer protection, defamation, and data privacy laws, including but not limited to:

• The Consumer Review Fairness Act (CRFA)

• CCPA / GDPR compliance standards

• Applicable state Department of Insurance regulations

Your voice matters—and so does fairness. At Agent Review, we're committed to honest, verified feedback that helps people find the right insurance professional. Here's how we make sure your reviews count, and how we protect everyone involved:

You can leave a review if:

• You've personally interacted with the agent (as a client, referral, or prospect)

• You can confirm basic details (like date or type of interaction)

• You're writing from your own experience—not on someone else's behalf

To keep things fair, we don't allow reviews that include:

• False or exaggerated claims

• Harassment, hate speech, or name-calling

• Conflicts of interest (like competitor reviews)

• Private details like policy numbers

• Spam or irrelevant promotional content

• Your review goes through smart moderation (AI + human checks)

• It may be published immediately or briefly held for review

• We check for suspicious patterns, bad language, or fake accounts

If an agent believes a review is unfair:

• They can flag it for moderation

• We may contact you to verify or clarify

• If everything checks out, the review stays

• You may be invited to edit your review if needed

Agents can post public responses to any review. This keeps the conversation transparent and gives everyone a chance to be heard.

By leaving a review, you're helping others make informed choices—and helping good agents grow their business with trust.

If you have questions about moderation, reach us anytime at reviews@agentreview.net